Most user research happens before a launch, when the answers are predictions. J. Hogue’s NEDCamp session argued for the other end — going back after release to find out what people did rather than what they said they would do.
Via GovWebworks.
News: Announcement
Investigative UX at NEDCamp 2024
GovWebworks’ write-up of the camp highlighted J. Hogue’s session on researching what users actually did after launch.
December 30, 2024